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Returns Policy


Returns will be accepted with an RMA# (Return Merchandize Authorization by calling 877-810-4116) and within 60 days from invoice date. Materials must be in saleable condition, in the original packaging, and will be subject to a 20% restocking fee. Defective products, or products damaged during shipment will be replaced immediately upon return of the damaged/defective item.

All returns must include a Return Merchandise Authorization Number (RMA#).

Items must be in original packaging, in as-new condition with the packing slip.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then place a new order. The new order will be shipped as soon as we have product available and your credit will be applied approximately 10-15 days after we receive the product you are returning.
 
Return Address:  
BuyRailings.com
71 Commerce Drive
Brookfield, CT 06804